Q. How do purchase my order on the site?

To make an order:-

1. Click the “Add to cart” button on the products you wish to purchase.
2. Click “Continue Shopping” to continue to add other products to the cart or click “Checkout” to proceed with your payment for the products.
3. You'll reach a log-in page where you need to log in to your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed with your payment.
4. You'll need to confirm your shipping address on the “Shipping Address” page and click the “next” button.
5. From here, you need to select your shipping methods and click “next” button.
6. Next you'll need to choose your payment method then click the “next” button.
7. After the steps before this have been done, You need to reconfirm your billing details and agree to the terms and conditions.
8. Click “Confirm Order” to complete the order.

Q. What are the payment methods available?

Threads offers various kinds of Payment Methods as shown below:-

1. Fiuu (Razer Merchant Services) including credit / debit card globally
2. FPX Bank Transfer
3. DuitNow QR Pay
4. Touch N Go
5. PayNow (Please select transaction currency to be SGD at the bottom of the webstore)

Q. How to change my account personal information and shipping address?

Log in to your account → Click on “My Account” → Edit your account information and Shipping address here.

Q. I forgot my Password for my account. What should I do to retrieve it?

1. Click on “Forgot your password?” and fill in the phone number or email that was used to register the account in the box. Click Submit.
2. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

Q. Can I cancel an existing order that has been made?

Yes, only if the order is still on pending status.
- Please whatsapp to our customers service email at +60183965772 with the message title “Request to cancel order” in order to inform us about the cancellation order.
- Orders that are in shipping or shipped will not be canceled.

Q. What is the product's transaction currency?

All products transaction currency will be done in MYR. Transaction in SGD is available as well at the bottom of the page.

Q. How long does the delivery usually takes?

Delivery for West Malaysia would take about 2 to 4 working days, whereas for East Malaysia and Singapore, it would be around 3 to 7 working days .

Q. I still have doubts!

Sorry that we're unable to clear your doubts on the F.A.Q page. Please kindly send us an email to hellothreads.my@gmail.com for us to clear your doubts.